We accept payment by Dankort, Visa/Dankort, Visa Electron, Visa Mastercard, Mastercard Debit and JCB. All card payments are processed through Altapay or Epay’s encrypted SSL payment system for secure and confidential payment.
The amount will only be deducted from your card when your order has been processed and shipped from us.
Use of our website and any purchase made by you will be accepted under the conditions laid down in Danish law.
All prices on www.janekoenig.com are current retail prices incl. 25% Danish VAT and are quoted in Danish kroner (DKK).
Once you have placed an order, you will receive an email shortly after confirming that we have received your order. If you do not receive the email within a few minutes, we recommend that you check your spam filter. When we ship your package, you will receive a shipment confirmation email.
On www.janekoenig.com we offer free worldwide shipping with UPS. If you are not at home to receive the package upon delivery the package will be delivered to the nearest UPS Access Point, provided this is available. Alternatively, UPS will attempt to deliver the package again by another delivery attempt. If you are not home at the second delivery attempt, UPS will return the package to Jane Kønig.
We ship your order within 1-5 business days after the order has been processed, then it takes 1-3 business days for delivery. We will send an email when your package is dispatched. When UPS scans the package, you will receive an email with the tracking number that you can use to follow the package on ups.com. The tracking number starts with 1Z.
If you have not received your package within the delivery terms, please contact our customer service on tel. +45 33 15 86 87 (key 1) or firstname.lastname@example.org.
All packages are sent as an insured parcel with a tracking number. In this way we are able to track the package until it is delivered.
Right to exchange or return goods
On www.janekoenig.com you have a full 30-day right of return, counting from the day you receive the delivery. You can exchange the jewellery for a voucher or return the jewellery and get your money back. Please note that we only will reimburse the return amount to the card which was used for the purchase.
If you want to exchange or return your purchase, you must do so within 30 days of the delivery date. The item must be returned in the same condition and in the same original jewellery box and packaging in which you received it. The attached return slip must be completed and sent with the jewellery to the following address:
Jane Kønig A/S
Att. Customer Service
DK-1123 Copenhagen K
You will bear the shipping costs for the return or exchange of goods. We also recommend that you send the jewellery as an insured package with tracking number.
If you are making a complaint, always contact customer service before sending the jewellery.
Note that jewellery can only be exchanged and returned to the same place where it was purchased.
Once we receive your return package, we will process your package as quickly as possible within two weeks.
Please note that we only will reimburse the return amount to the card and the card holder who originally made the purchase.
When you shop at www.janekoenig.com, you have a 24-month warranty. If you notice a defect or fault in your goods within 2 years after receiving the goods, you as a consumer are entitled to have the product repaired, or replaced if it cannot be repaired.
The complaint must be justified and the defect must not have been caused by misuse of the product or other damaging behaviour. You must complain within a “reasonable time” after you discovered the defect in the product. If you complain within two months after the defect is discovered, the complaint will always be within the warranty
To complain about a product, please contact customer service at tel. +45 33 15 86 87 or send an email to email@example.com.