Terms and conditions
Data protection1. Jane Kønig reserves the right to collect, process and use our customer's data in accordance with the data protection law.
2. Jane Kønig will only use the customer’s data for the purpose the data was originally given and/or for correspondence with the customer.
3. Jane Kønig will disclose payment data to the customer’s credit institute, if necessary for the processing of the payment.
The amount will only be deducted from your card when your order has been processed and shipped from us. Use of our website and any purchase made by you will be accepted under the conditions laid down in Danish law.
We ship all orders above 150€ free, except shipments for China and Hong Kong. Regardless order amounts shipping for China and Hong Kong is 50€. Other Shiping rates are shown in checkout when the delivery address is registered.
When importing goods from Denmark some countries will impose an import VAT when the goods are going through customs.
The standard rate of import VAT that is imposed on the import of goods into China is 17%. This is calculated against the CIF value (Customs value + cost of insurance and freight).
Please note that this import VAT is to be paid by the importer/buyer and not by the exporter/seller (Jane Koenig A/S).
We will send an email when your package is dispatched. When the shipping courier scans the package, you will receive another email with the tracking number that you can use to follow the package on ups.com. Tracking numbers from UPS start with 1Z and YN if there are from GLS.
If you ordered private delivery/home delivery and your parcel is shipped with GLS, they will attempt to deliver the parcel once. If you are not home at the time of delivery, the parcel will be sent directly to a GLS Droppoint near you.
If you have not received your package within the delivery terms, please contact our customer service on phone. +45 33 15 86 87 (press 1) or at firstname.lastname@example.org. If in doubt whether your parcel will arrive by a specific date, please contact our customer service on email@example.com or on +45 33158687.
Please fill in the return slip or write the information on a piece of paper and send it with the jewellery to the following address:
Jane Kønig A/S
Att. Customer Service
Return form International
You will bear the shipping costs for the return of goods. We also recommend that you send the jewellery as an insured package with a tracking number. If you are making a complaint, always contact customer service before sending the jewellery.
Note that jewellery can only be exchanged and returned to the same place where it was purchased.
The complaint must be justified and the defect must not have been caused by misuse of the product or other damaging behaviour. You must complain within a “reasonable time” after you discovered the defect in the product. If you complain within two months after the defect is discovered, the complaint will always be within the warranty
To complain about a product, please contact customer service at tel. +45 33 15 86 87 or send an email to firstname.lastname@example.org.